Refunding Beam

CI.ME Beam can be refunded from My Page only within 7 days of purchase, if none from that purchase has been spent, and if it was not an in-app payment.

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Overview

Beam is valid for 5 years from the date of purchase.

Beam that has already been used for donations is non-refundable.

However, if your purchased Beam meets the conditions below, you can request a refund directly through CI.ME PC Web/Mobile Web [My Page] → [Support/Subscriptions] → [Beam Purchase History].

Refund Eligibility

To qualify for a Beam refund, all of the following conditions must be met:

• Within 7 days of the purchase date

• No Beam from that specific purchase has been used

• Not purchased through an in-app payment

If any portion of the Beam from a purchase has been used, that purchase is no longer eligible for a refund.

Refund requests can be submitted from your Purchase History on [My Page].

In-App Purchase Refunds

Google Play

Subscriptions purchased through Google Play are subject to Google's refund policy. Refund requests must be submitted through the Google Play Store.

Apple Store

Subscriptions purchased through the iOS app are subject to Apple's refund policy. Refund requests must be submitted through the Apple App Store.

Because Apple manages all in-app purchase refunds directly, CI.ME is unable to process refunds for Apple in-app purchases.

Frequently Asked Questions

Q. Can I refund all of my remaining Beam?

No. Refunds are only available if none of the Beam from a specific purchase has been used.

Q. Can I get a refund for Beam that was used for donations?

No. Beam that has already been used for donations is not eligible for a refund.

Q. What happens to my remaining Beam if I delete my account?

Any Beam eligible for a refund must be refunded before you delete your account.

Any Beam that is not eligible for a refund will be forfeited and permanently removed when the account is deleted.

Update: 7/06/26

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