Creating & Deleting Accounts

CI.ME runs on Marpple's MCO account system, requiring age 16 in the UK, EU, and Australia and 13 elsewhere. Unpaid Studio balances block deletion.

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Overview

CI.ME is a service operated by Marpple Corporation and uses the MCO account system. By creating an MCO account, you can conveniently access CI.ME and other services offered by Marpple Corporation.

Creating Your Account

Once you've signed up, you'll be able to use all of CI.ME's features, including chat, donations, and subscriptions.

• To create an account, you'll need to agree to the following:

  • Meeting the minimum age requirement

    • United Kingdom, EU member countries, and Australia: 16 years or older

    • All other countries: 13 years or older

  • Agree to the Terms of Service

  • Agree to the Private Policy

  • (Optional) Consent to receive promotional communications

• After agreeing to the above and entering your date of birth, you'll be able to use CI.ME.

Deleting Your Account

Before deleting your account, please review the following:

• Deleted accounts cannot be restored.

• Service activity and usage history associated with your account may not be recoverable.

If you have any unpaid payout balance in CI.ME Studio, you will not be able to delete your account. In this case, please contact Customer Support.

Reasons You Can't Delete Your Account

Account deletion is restricted for Marpple, MarppleShop, and CI.ME members in any of the following cases.

• You are subscribed to a streamer

• Beam Auto Charge is enabled

• You have paid Beam remaining

• You have an ongoing Mission Donation

Things to Know

Please check the following before deleting your account.

• Your account cannot be recovered after deletion.

• Service usage records linked to your account may not be recoverable.

If you have an unpaid payout amount in CI.ME Studio, you cannot delete your account. In this case, please contact Customer Support.

Frequently Asked Questions

Q. Why am I being asked to complete "Account Linking" when signing up or logging in?

Account Linking is the process of adding a social media account as a login method to an existing MCO account (email account). When you attempt to sign up using a social media login, and the email address associated with that social media account is already registered to an MCO account, the Account Linking process will begin automatically.

For security purposes, you'll be asked to sign in to your existing account once to verify ownership. After linking is complete, you'll be able to sign in using either your original login method or your linked social media account.

Q. Can I create a new account instead of linking my existing account when signing up with a social media login?

When you first attempt to sign up or log in with a social account, if the email address associated with that social media account is already being used by an MCO account, Account Linking will start automatically.

If you would like to create a separate account, you'll need to use a different email address. You can do this in one of the following ways:

• Sign up with a new email address, then add your preferred social media login method later in [My Page] → [Account Settings].

• Change the email address on your existing account, then try signing up again with your social media account.

Q. I already signed up using an email address. How do I use social media login?

Existing email account users can add or remove social media login methods like Kakao, Naver, Apple, Google, and Facebook from [My Page] → [Account Settings] → [Social Media Account Settings].

If the email address associated with your social media account matches the email address on your MCO account, simply sign in with that social media account for the first time and complete the Account Linking process.

For security purposes, you'll be required to verify your identity by entering your existing account password before the social media login is added.

Update: 10/02/26

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